1. Conditions of Carriage

All tickets remain the property of Iarnród Éireann/Dublin Bus and Luas and are subject to the company's conditions of carriage and Customer Charter.

2. Points To Note

• Keep Annual Ticket away from any magnetic clasps, i.e. wallets or handbags or mobile phones. 
• Customers will only be issued one ticket to cover all portions of their journey

3. General Conditions

• Annual Tickets are non transferable. Only the person named on the ticket may use it for travel. It cannot be resold or used by anyone else. 
  
• Tickets remain the property of Iarnród Éireann/Dublin Bus/Luas and must be presented at any time during the journey or at any time if requested by an authorised employee of Iarnród Éireann/Dublin Bus/Luas. 
  
• Customers failing to produce their tickets will be liable to pay the ordinary single fare for the journey made and subsequent claims for refund will not be entertained.

Loss or theft of your Annual ticket should be reported to us as soon as possible by contacting the Sales Department on 01-7034639 (Rail Tickets) or 01-7033021 (Bus Tickets).  In addition, theft of your ticket should be reported to the Gardai. Lost or Stolen Annual tickets require a letter on headed paper from your company administrator stating the ticket has been lost or stolen. Iarnród Éireann/Dublin Bus will normally only issue one replacement Annual ticket in any twelve-month period and you will be charged the following replacement fees up to a maximum of €100.00. 

Iarnród Éireann/Dublin Bus/Bus Éireann will refund any replacement fee less a standard administration charge once the original ticket is returned with a cover letter to the Sales Department, Connolly Station, Dublin 1 (Rail Tickets) or Sales Office, Dublin Bus, 59 Upper O'Connell Street, Dublin 1 (Bus Tickets) or Regional Managers Office, Bus Éireann, Broadstone, Dublin 7 (Bus Éireann Tickets).

Cancelling Annual Tickets

Iarnród Éireann/Dublin Bus

• Please note that Annual tickets are based on a 10 month rate, with two months free and this discount is withdrawn if the ticket is cancelled so the refund/credit is based on the regular monthly rate by the number of months used.
• Your Annual Ticket must be returned to Iarnród Éireann/Dublin Bus from your employer by Registered Post or Courier no later that 5th of the month.                               
  
• If you cancel your DART/Commuter Rail, Dublin Bus Only, Short Hop Rail & Bus, Rail & Luas  or Dublin Bus & Luas ticket before eight months have expired then you may be due a refund on your ticket. 
  
• If you cancel your Point-Point Intercity ticket before ten months have expired then you may be due a refund. 
  
• Annual Tickets purchased through the taxsaver Commuter Scheme normally have employer conditions that can vary from company to company. It is advisable to seek clarification with your company administrator before seeking a refund. 
  
• There is no refund given to Replacement Annual Tickets that were lost, stolen or destroyed during the year. 
  
• Refunds on Annual Tickets will be calculated as follows: The cost of the appropriate Monthly Ticket multiplied by the number of months used is deducted from the amount paid for the Annual Ticket. There is no administration fee involved.