What happens if my ticket/card is lost or stolen?

Iarnród Éireann Irish Rail annual and monthly Leapcards which are lost or stolen can be replaced as follows;
Customer logs into their account on to www.leapcard.ie , selecting the “Refund or Replace“ option, following the instructions to get a replacement card.
Bus Éireann Leap Cards can be replaced by logging into your Leap Card Account at www.leapcard.ie. Please select the “Refund or Replace“ option, then follow the instructions to get a replacement. Make sure to choose the “Replace“ option. Do not select the refund option. Click here for more details. Please confirm with Leap the length of time before they will replace your ticket.

For lost/stolen point to points, please e-mail in the details to taxsaver@buseireann.ie.
Dublin City Bus and Dublin City Bus & Luas Taxsaver Leapcards:To request a replacement for a lost /stolen Leapcard, log in to your Leapcard account, select the “Refund or Replace“ option, then follow the instructions to get a replacement. Make sure to choose the “Replace“ option. Do not select the refund option.

It is recommended that all employees register their leapcard at leapcard.ie.

Irish Rail

Connolly Station, corner of Amiens Street and Sheriff Street (Black door),
Dublin 1. Office Hours: 9 - 5pm, Monday - Friday,

Phone:(01) 7034652 or (01) 7034697
email: taxsaver@irishrail.ie
Dublin Bus

59 Upper O’Connell Street
Dublin 1. Office Hours: 8 - 4pm, Monday - Friday, through lunch.
Phone: (01) 7033021
email: taxsaver@dublinbus.ie
Bus Éireann

Bus Éireann Taxsaver Section, Room 10 Main Building, Broadstone, Dublin 7. D07 X2AE.
Office Hours: 9 - 5pm, Monday - Friday, Closed lunch 1 - 2pm.
Phone: (01) 7033435
email: taxsaver@buseireann.ie

Ticket Types