Terms of Use & Cookie Policy

Terms of Use




Other Applicable Terms

These Terms of Use refer to the following additional terms, which also apply to your use of the Website:

Our Privacy Statement which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.

Information about us

This Website is a site operated by Coras Iompair Eireann (CIE), "we", "us" or "our") of Heuston Station, Dublin 1.

These Terms of Use apply to all websites and domains owned by CIE.

Use of Website

Using the Website for the purposes of browsing and using our services is permitted.  Any other use of the content and software on the Website, including the reproduction, modification, distribution, transmission, republication or display of the content on the Website without our express permission, is strictly prohibited.

The Website or any portion of the Website may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by us.

You must not misuse the Website by knowingly or recklessly introducing viruses, trojans, worms, logic bombs or other material which is malicious or harmful.  You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website.  You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

We reserve the right to refuse access to the Website and/or the services contained herein in our discretion, including, without limitation, if we believe that particular conduct violates applicable law, is harmful to our interests or is in breach of these Terms of Use

Intellectual Property

All content included on the Website, such as text, graphics, logos, button icons, images, audio clips and software is our property or the property of our licensors and is protected by applicable copyright and/or other intellectual property laws.

You acknowledge that you are only permitted to use any material contained on the Website as authorised by us and you further agree not to copy, reproduce, transmit, distribute or create derivative works of such material without our prior written authorisation.

Limitation of Liability and Disclaimer

You hereby acknowledge and agree that the Website is available for use ‘as is’ and ‘as available’, with no warranties of any kind whatsoever and that, without prejudice to the generality of the foregoing, we make no warranty regarding, and shall have no responsibility for, the accuracy, availability, reliability, security, fitness for purpose or performance of the Website or the contents thereof.

You acknowledge and agree that we may temporarily suspend access to the Website for any reason without notice, including but not limited to where there is a breakdown, error, defect or malfunction of any part of the Website.

Except as expressly set out in these Terms of Use, all representations, warranties, terms and conditions whether express or implied in relation to the Website or the information contained herein are hereby excluded to the fullest extent permitted by law.

Due to the fact that we cannot guarantee that the Website will be fault free or that the information contained on the Website will be correct, you agree that we shall not be liable for any loss or damage whatsoever arising out of or in connection with the Website or the contents thereof, whether under theories of contract, tort (including negligence), strict liability or otherwise

Compliance with Applicable Laws

Due to the global nature of the Internet you agree to comply with all local laws regarding online conduct.  You also agree to comply with any applicable rules regarding the export of any technical data from any country

Links to Other Websites

The Website may contain links to websites operated by third parties.  Such links are provided for your convenience only.  We have no control over these websites and we are not responsible for their availability or content.  The inclusion on the Website of links to such other websites does not imply any endorsement of the material on such websites or any association with their operators.

Linking to the Website

You may link to the home page of the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.  You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to the Website in any website that is not owned by you.  The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page. We reserve the right to withdraw linking permission without notice. 

If you wish to make any use of content on the Website other than that set out above, please Contact Us.


These Terms of Use and any documents referred to herein may be amended from time to time by us.  The Website will specify the latest date on which the terms of use have been amended.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Ireland and you hereby submit to the exclusive jurisdiction of the Irish Courts.

Contact Us

If you have comments or questions about our Terms of Use, please Contact Us.

CIE Cookie Policy

CIE respects the privacy of all visitors to our website. This Cookie Policy outlines our policy concerning the use of cookies on all CIE websites.

We may update our Cookies Policy to reflect any changes in technology or data protection law. Any updates or changes that may affect how we use cookies or how you as a user can manage cookies will appear on this page.

What are cookies?

Cookies are small data files placed on your computer or internet enabled device by websites in order to add functionality. A cookie can be used to identify a user’s computer or internet enabled device to the website, or to other third party websites. This allows websites to improve the way they work, such as remembering preferences expressed by a user or tracking a user’s use of a website for statistical analysis. Typically, cookies involve the assigning of a unique number to the visitor. More information about cookies can be found on and

Cookies on CIE websites

CIE sets the following types of cookies on your device when you visit any of our websites:

  • Strictly necessary cookies
  • Performance and analytics cookies
  • Targeting and advertising cookies

These cookies are a mixture of first party cookies, which we set ourselves, and third party cookies that are set by third party service providers.

Strictly necessary cookies - We use the following cookies which are strictly necessary to allow you to access our websites, to move between pages and to receive services which you have requested:

These cookies include session cookies that allow users to stay logged in while navigating through our websites and to carry out essential tasks such as adding items to a shopping basket when purchasing tickets on our websites.

These cookies don’t usually contain any personal data and are typically set by CIE to provide specific services such as e-commerce transactions.

Performance and analytics cookies - Cookies are also used to collect statistical information about visitors of our websites and the pages they view. These cookies allow visitors to receive a high quality experience through customised offerings and facilitate timely identification and resolution of any issues that arise.  The following performance cookies are used on our websites:

 Performance and analytics cookies
Cookie NameProviderDescriptionMore Information
 Google Analytics GoogleNon personal - digital analytics tools to analyse data from all touchpoints in one place, for a deeper understanding of customer experience.
  Google Tag Manager  Google  Non personal - Tag Management Capabilities  
Hotjar Hotjar Personal & Non Personal - Performance monitoring, analytics, customer feedback and survey*  
Survey Monkey  Survey Monkey  Personal & Non Personal - Customer feedback and survey*  
Marketo  Marketo  Personal - Newsletter communication
UserLike UserLike Personal & Non Personal - tool to have live chat capabilites to assist customers* and statistical information. 
Botsify Botsify  Personal & Non Personal - tool to have automated chat capabilites to assist customers* and statistical information. 

Information collected by these cookies is aggregated and used anonymously. *Where personal information is provided such as name, email, social media log in or contact number is only used for the purpose of the communication or to contact you in relation to the topic you were communication with us on. 

Targeting and advertising cookies - Together with our partners and advertisers we use cookies to display advertisements that we believe are relevant to you and your interests. Third party advertisers and partners may analyse data they collect about your use of our websites in order to serve adverts to you on our websites or on other third party websites. We also work with advertisers in order to display our own adverts on third party websites, based on cookies set on your visit to our websites. Advertisers may also use information about your previous web activity to tailor the adverts which are displayed on our websites. Advertising/targeting cookies may also be used to track your responses to particular adverts, which helps advertisers to ensure that you see the most relevant advertisements in future, both on our websites and on third party websites. The following are targeting/advertising cookies are used on the Website:

 Targeting and advertising cookies
Cookie NameProviderDescriptionMore Information
Google Adsense  GoogleAdvertising  & Retargeting 
DoubleClick  Google  Advertising  & Retargeting 

Marketo  Marketo  Newsletter Analytics

Other third party cookies - Some cookies that have been set on our websites are not related to CIE. When you visit a page with content embedded from a third party such as YouTube, Twitter or Facebook, these service providers may set their own cookies on your web browser.

 Third party cookies
Cookie NameProviderDescriptionMore Information
 You TubeSocial media tracking user interactions for statistical purposes. 
  Facebook/ Instagram Social media tracking user interactions for statistical purposes. 
  Twitter Social media tracking user interactions for statistical purposes. 

We do not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies and the cookie policy of these third parties.

Controlling and disabling cookies - If you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser settings. For further information about how to turn off cookie acceptance please refer to the “Help” function in your browser.


Please note that disabling cookie support may prevent the Website from functioning properly and you may not be able to fully utilise all of its features and services. Click the link for more information on how to manage cookies, including how to opt-out of performance cookies.

Click the link for more information on how to opt out of Google Analytics.



Contact Us

Prior to contacting us, please review all of the information above. 

Information Missing, General Queries or Feedback 

Iarnód Éireann - Digital Channels
Amien Street,
Dublin 1.
D01 V6V6 

Data Protection Complaints or Requests 

Iarnód Éireann - Data Protection Officer
Amien Street,
Dublin 1.
D01 V6V6 

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