COVID-19 and Taxsaver ticket arrangements

The National Transport Authority has provided an outline as to how TaxSaver customers are to be accommodated.

Many holders of TaxSaver tickets have been unable to avail of public transport services as a result of restrictions being put in place in response to the Covid-19 crisis.

NTA along with the transport operators and other stakeholders are now designing a process to implement the scheme, but the basic principles have been agreed.

For commuters who are to continue employment with their current employer, under the NTA plan, the customer will be offered a six month extension on their current annual card.

For holders of TaxSaver tickets who will not be continuing in their current employment, a refund will be offered to cover the remaining period of ticket validity, from the time restrictions were put in place.

Where the customer wishes to receive a refund rather than a replacement ticket, it is still open to them to make such a request via their employer under existing terms and conditions.

Together with the NTA and other operators, we will confirm details of the scheme as soon as possible. Please retain your ticket(s) pending confirmation of details of the scheme.

For the latest information, please see the Taxsaver Extension Customer FAQs

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