COVID-19 and Taxsaver ticket arrangements

The National Transport Authority has provided an outline as to how TaxSaver customers are to be accommodated.

Many holders of TaxSaver tickets have been unable to avail of public transport services as a result of restrictions being put in place in response to the Covid-19 crisis.

NTA along with the transport operators and other stakeholders are now designing a process to implement the scheme, but the basic principles have been agreed.

For commuters who are to continue employment with their current employer, under the NTA plan, the customer will be offered free travel for a number of months equivalent to the length of time they have been unable to use their ticket as a result of travel restrictions.

At the point when the customer returns to work, or on expiry of their ticket, they will make arrangements with their employer and they will be offered a choice as to whether the months-in-lieu are to take effect immediately, or whether they want to use them at a later date.

For holders of TaxSaver tickets who will not be continuing in their current employment, a refund will be offered to cover the remaining period of ticket validity, from the time restrictions were put in place.

Where the customer wishes to receive a refund rather than a replacement ticket, it is still open to them to make such a request via their employer under existing terms and conditions.

Together with the NTA and other operators, we will confirm details of the scheme as soon as possible. Please retain your ticket(s) pending confirmation of details of the scheme.

For the latest information, please see the Taxsaver Extension Customer FAQs

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