1. Who benefits from this measure?
All customers who on March 31st 2022, had a valid an annual TaxSaver ticket for Public Service Obligation (PSO) public transport services. This includes customers of Dublin Bus, Luas, Bus Éireann, Iarnród Éireann, and Go‐Ahead Ireland.

2. What does the customer have to do now?
Nothing (except to collect their free ticket - see FAQ 3). The customer is not required to fill in forms or supply any details. Any customer whose ticket expires, and who has not already requested a refund, will automatically be provided with a new free ticket on their existing Leap card. This new ticket extends validity for three months from the date of expiry of their original ticket.

3. How does a customer “collect” their free ticket?
“Collecting” the new ticket is straightforward for the customer and is identical to the process already in place for TaxSaver tickets. Bus customers can collect it using their Leap Top‐Up App or in a Leap Card retailer, while Luas and Iarnród Éireann customers collect it automatically as they travel.
Applicable Bus Éireann Point to Point ticket holders will receive a new ticket by post to include this three month extension

4. When will I be able to collect my free extension ticket?
The new, three months free extension ticket will be available for collection from four days before the existing ticket expires.
The new extension ticket will run for three months from the expiry date of your original ticket. For example, if your original ticket expired on 30th April, your extension will be valid until 31st July.

5. I plan to buy a new annual TaxSaver ticket after March 31st 2022. How will I benefit?
Annual tickets commencing validity from April 1st onward will not be eligible for the 3 month extension, but will be sold at a 20% discount from last year’s price.

6. As a customer, this extension does not suit me. Can I get a rebate instead of the extension?
No. However, where the customer wishes to receive a refund rather than avail of the free extension, it is still open to them to make such a request via their employer under existing terms and conditions.

7. As a customer of a commercial bus operator, do these measures apply to me?
No. These measures do not apply to customers of commercial bus operators.

8. I have already received a refund. Do I benefit from the free extension?
No. Other than the refund you have already received, there is no additional benefit.

9. Can my extension be deferred to a later date?
No, the extension cannot be deferred to a later date.

10. When does the extension scheme start and end?

The extension scheme does not apply to tickets that are commencing validity from April 1st 2022, as these tickets are purchased at the reduced fare.  For current annual ticket holders please see below table indicating ticket extension dates (based on when your current ticket commenced validity).

• 3 Month Extension for tickets active on 31st March, 2022:

11. I lost my leap card and have not yet replaced it, what will happen for me?

In this case the extension would be applied to the lost card, so it’s important that you replace your card well in advance of it expiring in order to ensure the extension is applied to your new card.