FAQ
No. Other than the refund you have already received, there is no additional benefit.
If you are having issues or are unsure on how to navigate the Taxsaver on-line ordering system take a look at our Administrator Guidelines which outlines the process for logging in, adding or editing employees and ordering or renewing tickets.
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Annual and monthly rail Leapcards can be replaced by logging into your account on to www.leapcard.ie and selecting the 'Replace' option. Click here for more details.
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To request a replacement for a Dublin City Bus Taxsaver Leapcard just log in to your Leapcard account and select the “Refund or Replace“ option and follow the instructions to get a replacement. Make sure to choose the Replace option. Do not select the refund option.
It is recommended that all employees register their leapcard at www.leapcard.ie. Click here for more details.
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Bus Éireann Only Leap Cards can be replaced by logging into your Leap Card Account at www.leapcard.ie. Please select the “Refund or Replace“ option, then follow the instructions to get a replacement. Make sure to choose the “Replace“ option. Do not select the refund option. Click here for more details. Please confirm with Leap the length of time before they will replace your ticket.
We recommend that all Leap Cards are registered to assist in the replacement process. They can be registered at https://www.leapcard.ie/en/NavigationPages/CardRegistration.aspx.
Savings vary depending on the type of ticket you choose and on your income band. Visit our savings calculator to see how much you can save.
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Iarnród Éireann Irish Rail annual and monthly Leapcards which are lost or stolen can be replaced as follows;
Customer logs into their account on to www.leapcard.ie , selecting the “Refund or Replace“ option, following the instructions to get a replacement card.
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Bus Éireann Leap Cards can be replaced by logging into your Leap Card Account at www.leapcard.ie. Please select the “Refund or Replace“ option, then follow the instructions to get a replacement. Make sure to choose the “Replace“ option. Do not select the refund option. Click here for more details. Please confirm with Leap the length of time before they will replace your ticket.
For lost/stolen point to points, please e-mail in the details to taxsaver@buseireann.ie.
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Dublin City Bus and Dublin City Bus & Luas Taxsaver Leapcards:To request a replacement for a lost /stolen Leapcard, log in to your Leapcard account, select the “Refund or Replace“ option, then follow the instructions to get a replacement. Make sure to choose the “Replace“ option. Do not select the refund option.
It is recommended that all employees register their leapcard at leapcard.ie.
Irish Rail
Connolly Station, corner of Amiens Street and Sheriff Street (Black door),
Dublin 1. Office Hours: 9 - 5pm, Monday - Friday,
Phone:(01) 7034652 or (01) 7034697
email: taxsaver@irishrail.ie
Dublin Bus
59 Upper O’Connell Street
Dublin 1. Office Hours: 8 - 4pm, Monday - Friday, through lunch.
Phone: (01) 7033021
email: taxsaver@dublinbus.ie
Bus Éireann
Bus Éireann Taxsaver Section, Room 10 Main Building, Broadstone, Dublin 7. D07 X2AE.
Office Hours: 9 - 5pm, Monday - Friday, Closed lunch 1 - 2pm.
Phone: (01) 7033435
email: taxsaver@buseireann.ie
No, all TaxSaver monthly and annual tickets must be purchased by the company on behalf of the employee as per Revenue guidelines.
No, TaxSaver Tickets cannot be transferred to another person, as they can only be used by the individual who received the tax benefit.
It depends on the arrangement reached with the employer - an employee may keep the ticket or may be required to return it.
Monthly tickets are valid for one calendar month, while annual tickets are valid for one year commencing from the first day of any month.
No. The ticket can also be provided in lieu of a cash bonus, for example as a Christmas bonus, and because the ticket is tax free, it provides much better value than a cash bonus.